My booking has been rejected, but my credit/debit card has been charged? What do I do?
This is a very rare situation and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your credit card will be sent by us the same day to the bank.
You will receive a refund SMS from our side as soon as the amount is marked as refunded from our side.
Please be assured that if the ticket has not been successfully booked, your card payment will be reversed within 10 working days.