I had booked tickets from your website/app, however, when I went to watch the movie the cinema informed that the show has been canceled. How will I get my money back?


  • We apologize for the shortcomings here. In the event of your show being canceled the entire amount of your transaction will be refunded to your account within 5 - 7 working days. 
  • In case of we receiving prior information from the cinema about a show cancellation, we make it a point to inform all our customers via SMS/Email or a call.
  • In case a gift card/voucher has been used, the same will be released once the refund is processed.
  • In case a winpin was used kindly contact us on 022 6144 5050, 022 3989 5050, LIVE CHAT or helpdesk@bookmyshow.com