I did not receive a confirmation SMS/email for a transaction I am charged for.


That sounds upsetting. If the booking is confirmed, you should be able to see an active ticket under the 'Purchase History' on the app/website as well as receive SMS/WhatsApp confirmation and Email.

You can also use the 'Resend Confirmation' feature at the bottom of the web page to get your confirmation if you haven't received it or you just need a copy. We even have the feature enabled on the app too.  




  • In case you cannot see an active booking for the transaction that you have done or receive confirmation, please contact us at helpdesk@bookmyshow.com, LIVE CHATS or call us at 022 - 61445050 or 022-39895050. We will help you with the exact status of your transaction.

Note:  If you've faced an unsuccessful transaction while booking on our website/app,  the amount charged gets refunded within 4-5 working days. It may take a bit longer (10 working days) for a nationalized bank. In case of a payment done using a mobile wallet the charged amount will be refunded within 24 hours.