You can now cancel the tickets booked for the movie until 20 minutes prior to show time in these simple steps:

  • Login on website/application from your registered email address
  • Click on Hamburger option (right bottom corner)and select SuperStar and click on Cancellation

Important Terms for Superstar Cancellation

1. A Superstar customer will be allowed 1 transaction cancellation in 6 months. (This is calculated as per your Superstar program on-boarding date).

2. Once a Superstar initiates the cancellation the amount will be refunded to the source of payment in 4-5 working days, some bank may take 10 working days or if paid through Wallet then it will be done within 24 hours(Internet handling charges shall not be refunded). 

3. Applied Offers, payback or any other loyalty points will not be refunded

4. Any valid F&B offers will also be cancelled

5. Cancellation is applicable only for movie bookings

6. Cancellation is not applicable on special screenings & premiers of movies

7. Tickets need to be cancelled at least 20 minutes prior to show time. 

8. In case of any unethical activity, BookMyShow reserves the right to invalidate you from the Superstar program.