You can now cancel the tickets booked for the movie 2 to 4 hours prior to show time(Differs from cinema to cinemas) in these simple steps:

Note: To avail the cancellation feature, the user needs to be logged in while transacting. Cancellation feature available for selected cinema only.

  • Login on website/application from your registered email address
  • Click on Hamburger option (right bottom corner)and select Purchase history from Application or Booking history (right top corner)
  • Select your booking, Click on it to scroll down to Cancellation option.
  • Click on Confirm. The refund will be done according to the Cancellation policy.

Terms for Cancellation

  • You can't cancel a ticket(s) if you have applied an offer code, payback or loyalty points is applied in the transaction.
  • On cancellation of ticket(s), the Internet handling charges, BookASmile amount and payment gateway charges (if applicable) will not be refunded.
  • The cancellation can only be done up to 2 to 4 hours before the show time which differs from which to cinema having a cancellation policy.
  • A user will be able to cancel up to 3 movie transactions in 30 days
  • On cancellation of ticket(s), 30% of base ticket(s) price will be deducted as cancellation fee and remaining will be refunded to you.
  • If you opt for refund on any other payment source - Credit card/Debit card or Net banking, the amount will take up to 4-5 working days, some bank may take 10 working days or if paid through Wallet then it will be done within 24 hours
  • The cancellation feature will not be available where users splits a transaction with others.
  • BookMyShow reserves the right to discontinue this feature either in part or fully at any time.
  • BMS reserves the right to modify/add/alter/revise or otherwise carry out any necessary changes to these terms and conditions and/or the cancellation feature (either wholly or in part)
  • These terms and conditions are in addition to the terms and conditions and the privacy policy available here (
  • Food and Beverages purchase is fully refunded.
  • To avail cancellation, you should be logged in to your Bookmyshow account while booking the ticket and while cancelling the ticket with the same account.
  • The cancellation cannot be done once the customer enters the cinema premises.

Application Cancellation Flow:

Website Cancellation: